Frequently asked Questions...

Q/ How long does it take for a designer to plan the average kitchen? A/ If he or she is any good, the answer is, as long as it takes to ascertain what your priorities are and convert them into a workable format and then draw it. These days, most studios and designers will initialy just want to measure up and talk to you about your plans and wish list. Make sure that you deal with a company that has time for you. Anyone who doesn't have time for you before you part with your money, certainly isn't going to have a lot of patience if things go wrong with your order. Q/ I Like the idea of 'supply only' and retaining some control over my project, but I am nervous about ordering units and then finding that when the fitter arrives that they won't all fit. A/ A good point. That is why before we process your order, we like to make sure that you have had a survey completed by your installer first. Speak to our customer services department or one of our designers for clarification on this if you are unsure. Q/ Isn't it just easier to go to a big furniture or DIY store and give them my measurements? A/ Maybe, but a good designer will want to spend time on your kitchen, weighing up the numerous options available and asking you questions that will hopefully result in a kitchen that works for you rather than just inputing your measurements into a computer and letting it plan your kitchen on 'auto pilot' . Q/ I Feel safer dealing with a big National retail company. If things go wrong, surely they have their reputation to protect and I'll have my problems sorted out won't I ? A/ In the Kitchen industry, all the manufacturers are very big and most of the retailers are quite small. The main reason for this is all new-build housing and social housing (Councils) is dealt with direct by the very big manufacturers on contracts. This leaves the rest of the market to the sheds (B&Q, MFI, etc) and the Independants. The Sheds gobble up most of the DIY and self managed project enthusiasts (although many savvy buyers are now looking to get more quality for their money which is why we offer such a very comprehensive supply only option). Outside of this, the whole industry relies on small business; plumbers, joiners, electricians etc who traditionaly are self employed. Q/ I've seen some bad press on 'Watchdog' about Kitchen companies, in particular, complaints centred around gas fitters not being CORGI registered/qualified. How can I be sure that I am engaging qualified gas fitters? A/ Easy, you can check on the CORGI website (via our link if you wish) that the fitters' qualifications exist and are current ! (Go to our: Very Useful links menu) Q/ I love the look of your kitchens on this web site. Is there any way I can see the style I like before I buy? A/ Yes, of course. We can even send you a sample door set of the range that you like. Q/ What should I do next? A/ Once you have a clear idea of when you want to start your project, give us a call or e-mail us your details and one of our designers will give you a call to run through with you the best way forward for you.